Delete your account

Before you delete

• Deleting does not refund anything. Any credits and any pass time you have left are lost with the account.
• If you pay through Google Play, cancel your subscription in your Google Play subscriptions first. Google Play manages that subscription, not your Swooopz account.
• There is no undo. We cannot restore a deleted account. If you come back later you will need to sign up again and start from scratch.

Delete in the app

1. Open Swooopz and sign in.
2. Go to Settings → Danger zone → Delete account.
3. Type DELETE to confirm, then tap Delete my account.

Delete on the website

1. Sign in at swooopz.com.
2. Go to Settings → Danger Zone and choose Delete My Account.
3. Type DELETE to confirm, then choose Delete my account permanently.

If you cannot sign in

Email support@swooopz.com from the email address registered to your account, with the subject “Delete my account”. Sending from that address is how we confirm the request is yours, so we cannot act on a request sent from a different address. We will delete the account and reply to confirm.

What is deleted straight away

• Your email address, name and password. Nobody can sign in to the account again.
• Your profile: photos, profile text, interests, job and location.
• Any ID document and selfie you sent us for verification.
• Your notifications, and your sign-in on every device.
• The text of every message you sent. The other member sees “[message removed]” in its place, and your name is replaced with a deleted-member label.
• The record of your AI assistant use, and any AI suggestion you reported, with its support request. Any assistant answer still being written or waiting for you is dropped from our server’s memory at once, and an answer another member is waiting for that was written from your messages or profile is withdrawn. Our service logs also hold a line for each assistant request, which is not deleted: it contains no text and nothing that says who asked or which chat it was. Coach chats are never stored by us: in the app they stay on your phone only, and signing out (which deleting the account does) removes them.

What is kept, and for how long

• Purchase records: 7 years, for tax and fraud rules.
• Reports other members made about you, so that our safety team can act on them and keep members safe.
• Your support requests, except reports of AI suggestions (deleted, above): your name is removed from the messages you sent in them, but what you and our team wrote in them stays as it was.
• Your conversations, for the other member: they keep their side of each conversation for the life of their account, with your messages removed as described above. Photos and voice notes you sent in a chat currently stay in that conversation.
• Likes, matches and blocks: the records stay so the other member’s history still works, but they no longer show anything that identifies you except the deleted-member label.
• Your verification record, if you asked to be verified: its reference, whether you used a selfie (the pose we asked for, and whether the app’s own camera or your phone’s camera app took it) or an ID (and the type of ID), when you sent it, the outcome, when it was decided and by which member of staff, and any note from the reviewer, and a note of each pose we showed you and when you agreed to take the selfie. The ID document and selfie are not kept. A request still waiting for a decision when you delete your account is closed without one: it is recorded as not approved, with no reviewer and a note that the account was deleted. The record stays so the history of our decisions is not rewritten.
• Access logs that contain your IP address: 90 days.
• Backups: roll off within 35 days, so deleted data can remain in a backup for up to 35 days before it is gone.

Our Privacy Policy explains everything we collect and how long we keep it.

Questions

Email support@swooopz.com or use Support in the app (Settings → Safety & support → Support) or on the website (Support in the menu).